FREQUENTLY ASKED QUESTIONS

At White Wolf Constructions we are committed to making the repair process as easy and efficient as possible for our clients and their customers. We have put together a list of the most frequently asked questions to assist in guiding you through the process. If you are unable to find the answer to your query, please contact us so we can assist you.

White Wolf Constructions directly employs Carpenters in Sydney and the South East Queensland area to ensure quality and reliability. We also have an extensive database of trades across Southern Queensland, New South Wales, Australian Capital Territory, and Tasmania. Wherever possible we use local trades and source local materials to ensure the repairs are performed promptly and efficiently.

Maintenance is the preservation of an existing surface, object or product that is affixed to your property. Maintenance is usually surrounded by things that are aged or in a position that they will wear and tear e.g. rusted flashings from age or proximity to the ocean, blistered paint from weathering, or a deck that has deteriorated from not being oiled.

An agreement you made with your Insurance Company when you took out your Insurance Policy specifies that it is your responsibility to ensure your home is kept well maintained and water tight.

Your Insurance Company will not cover any damage that did not occur during a single event (e.g. storm, fire, break-in).

Therefore, if there are maintenance issues due to general wear and tear these may not be covered under your policy. In the event that they have decided to cover the resulting damage, we require the maintenance to be completed first, to prevent the damage from re-occurring.

Your Insurance Company will issue a letter outlining what maintenance needs to be completed and the timeframe in which it will need to be completed.

Maintenance work is to be carried out prior to any claim related damages being repaired.

No, you do not need to be present. Our tradespeople are fully licensed and qualified, and undergo regular quality and licence checks. Whilst our tradespeople will always advise you when they are going to be on site, as long as they have access and permission from yourself to attend, you will not need to be there. However, if you prefer to be present at the time, we can confirm bookings and organise repairs accordingly.

Once you Approve and return the authority to Proceed, and pay the Excess (if applicable), the job Supervisor will contact you to organise the repairs to commence at the earliest convenient date. This will be dependent on the availability of materials, weather, and trades as specific to the scope of works. At the commencement of repairs, you will receive an indicative schedule for the repairs, and we will keep you fully informed throughout the process.

Your Insurance Company will confirm with you if your policy has a payable excess at the time of lodging the claim, and may request that we collect the excess on their behalf prior to works proceeding. If this applies to your policy, we will confirm this in writing to you along with the amount due. This payment is then deducted from our final invoice issued to your Insurance Company. This is a standard practice among most insurance companies, and assists us in getting your repairs started as soon as possible.

Generally the answer to this is yes, however there are some factors to consider. Your insurance only covers you to bring the property back to pre-loss condition, therefore will only cover costing as far as like-for-like replacements; any upgrades or extra costs would have to be covered by yourself. For example, if we are replacing your vanity, and you would like to upgrade your vanity, you would need to pay the difference for the more expensive item. Similarly, if more labour intensive work is required such as repainting a lighter colour (which would take more coats of paint to achieve the desired result) then you would need to pay for that also. Your Estimator will gladly advise of any potential costs should you wish to change items.

Additional repairs are taken on a case by case basis. Generally the answer is yes, but this depends on the extent of the repairs, and ensuring they do not interfere with the insurance repairs.   Either your Supervisor or our trades can provide a quote for private repairs. If we cannot help you ourselves we will readily connect you with trades who can.

Please advise us of any new damage found and we will have our team assess it. This assessment is then sent to your Insurance Company for approval. If the damage is deemed part of the same claim event, and it is covered within your insurance policy, the work will be added to your claim.

Your File Manager or Job Supervisor can be contacted by calling our office on 02 8539 7748. Please have your job reference number ready as it will assist us in providing timely information with regard to your repairs.

White Wolf Constructions directly employs Carpenters in Sydney and the South East Queensland area to ensure quality and reliability. We also have an extensive database of trades across Southern Queensland, New South Wales, Australian Capital Territory, and Tasmania. Wherever possible we use local trades and source local materials to ensure the repairs are performed promptly and efficiently.

Maintenance is the preservation of an existing surface, object or product that is affixed to your property. Maintenance is usually surrounded by things that are aged or in a position that they will wear and tear e.g. rusted flashings from age or proximity to the ocean, blistered paint from weathering, or a deck that has deteriorated from not being oiled. An agreement you made with your Insurance Company when you took out your Insurance Policy specifies that it is your responsibility to ensure your home is kept well maintained and water tight.

Your Insurance Company will not cover any damage that did not occur during a single event (e.g. storm, fire, break-in). Therefore, if there are maintenance issues due to general wear and tear these may not be covered under your policy. In the event that they have decided to cover the resulting damage, we require the maintenance to be completed first, to prevent the damage from re-occurring.
Your Insurance Company will issue a letter outlining what maintenance needs to be completed and the timeframe in which it will need to be completed. Maintenance work is to be carried out prior to any claim related damages being repaired.

No, you do not need to be present. Our tradespeople are fully licensed and qualified, and undergo regular quality and licence checks. Whilst our tradespeople will always advise you when they are going to be on site, as long as they have access and permission from yourself to attend, you will not need to be there. However, if you prefer to be present at the time, we can confirm bookings and organise repairs accordingly.

Once you Approve and return the authority to Proceed, and pay the Excess (if applicable), the job Supervisor will contact you to organise the repairs to commence at the earliest convenient date. This will be dependent on the availability of materials, weather, and trades as specific to the scope of works. At the commencement of repairs, you will receive an indicative schedule for the repairs, and we will keep you fully informed throughout the process.

Your Insurance Company will confirm with you if your policy has a payable excess at the time of lodging the claim, and may request that we collect the excess on their behalf prior to works proceeding. If this applies to your policy, we will confirm this in writing to you along with the amount due. This payment is then deducted from our final invoice issued to your Insurance Company. This is a standard practice among most insurance companies, and assists us in getting your repairs started as soon as possible.

Generally the answer to this is yes, however there are some factors to consider. Your insurance only covers you to bring the property back to pre-loss condition, therefore will only cover costing as far as like-for-like replacements; any upgrades or extra costs would have to be covered by yourself. For example, if we are replacing your vanity, and you would like to upgrade your vanity, you would need to pay the difference for the more expensive item. Similarly, if more labour intensive work is required such as repainting a lighter colour (which would take more coats of paint to achieve the desired result) then you would need to pay for that also. Your Estimator will gladly advise of any potential costs should you wish to change items.

Additional repairs are taken on a case by case basis. Generally the answer is yes, but this depends on the extent of the repairs, and ensuring they do not interfere with the insurance repairs.   Either your Supervisor or our trades can provide a quote for private repairs. If we cannot help you ourselves we will readily connect you with trades who can.

Please advise us of any new damage found and we will have our team assess it. This assessment is then sent to your Insurance Company for approval. If the damage is deemed part of the same claim event, and it is covered within your insurance policy, the work will be added to your claim.

Your File Manager or Job Supervisor can be contacted by calling our office on 02 8539 7748. Please have your job reference number ready as it will assist us in providing timely information with regard to your repairs.